A promise to the original owner of a TEYE guitar.
TEYE Guitars will be free of faults for the time that you own it (limited lifetime warranty).
Anything that goes wrong other than through violent playing, accident, modification or tinkering with the instrument will be fixed or replaced free of charge.
This excludes normal wear and tear (see a full list of exclusions below).
Even if the mishap is not covered by the warranty, we will fix your guitar for a nominal fee. You should be very happy with your guitar, always, and we will do whatever it takes to achieve that, within reasonable limits.
Even if you destroy your guitar on purpose, during a very inspired musical moment, yes even when you decided to modify the instrument and are now sorry, we will repair without overcharging.
Voiding the Warranty
The limited lifetime warranty is voided if you dive in to tinker with our secrets. The electronics are arranged in such a manner that you can easily replace the output jack or replace pickups (can we talk you out of that idea?). Anything else has been secured by black-boxing, and if you make efforts to remove any further panels you will damage the warranty labels. Please don't. The wiring on this guitar is radically different from any other guitar: there is nothing here for you to repair or modify, and you will void your warranty.
This Warranty Does Not Cover;
Any instrument on which the serial number has been removed or altered. Any instrument not purchased directly from TEYE GUITARS or from an authorized dealer, or upon which unauthorized repair or service work has been carried out. Any instrument that has been damaged due to an accident, negligence or misuse. Shipping Damage Of Any Kind. *Normal “wear and tear”, including but not limited to any discoloration, fading or damage to the original finish, or worn frets, strings, tuners, hardware and plating. Any Subjective Issues Such As “Tone". *Any instrument that has been subjected to extremes of humidity and temperature. *Any workshop installed electronics and hardware after two years from the original date of purchase. *Gold plating.
TEYE GUITARS make no other express warranty of any kind whatsoever.
All implied warranties, including warranties of merchantability and fitness for a particular purpose, exceeding the specific provisions of this warranty are hereby disclaimed and excluded from this warranty. Some states and/or countries do not allow the exclusion or limitation of implied warranties so that the above may not apply to you.
TEYE GUITARS shall not be liable for any special, indirect consequential, incidental or other similar damage suffered by the purchaser or any third party, including without limitation, damages for loss or profits or business or damages resulting from use or performance of the instrument, whether in contract or in tort, even if TEYE GUITARS or it's authorized representative has been advised of such damages, and TEYE GUITARS shall not be liable for any expenses, claims or suits arising out of or relating to any of the foregoing.
If at any time during the warranty, this guitar malfunctions due to faulty materials and workmanship, TEYE GUITARS will, at its sole discretion, repair the defect without charge or replace it with a model of similar specification and value that does not exceed the original purchase price of the guitar.
To obtain warranty assistance, this guitar must be taken to an authorized TEYE guitars dealer with a copy of the sales receipt to obtain a return authorization prior to return to the workshop. If you need a TEYE Guitar repaired, please Contact Us.
All shipping and insurance, including any perceived “collector" value, are the sole responsibility of the original purchaser.
On arrival and inspection at the TEYE GUITARS workshop, a determination will be made whether the defect is covered under the terms of the warranty. If the repair is covered under the terms of the warranty, it will be repaired at no cost to the original purchaser including return shipping. If the repair is not covered under warranty, an estimate of the cost of the repair to the original purchaser will be given.
Final Thoughts - we state here our honest intention to let you enjoy this guitar to the fullest. If shipping is too expensive or troublesome, we will try to talk you or your guitar tech through a repair.
Please contact us if you have any questions at all regarding your guitar, repair or warranty claim process.